| Globalization,
instant communication and access to information and services
continue to direct how business today is conducted. Today’s
competitive environment demands we consistently delight our
customers and constantly look for new ways to exceed their
expectations. This is why Six Sigma quality is becoming the
way business is conducted more and more.
The term Six Sigma relates to the number of mathematical defects
in a process. To achieve Six Sigma quality a process must
produce no more than 3.4 defects per million. Six Sigma practitioners
focus on systematically eliminating defects to get as close
to zero defects as possible. It is a data-driven approach
and methodology for eliminating defects in any process be
it manufacturing to transactional and from product to service.
In addition to reducing variation in products and fewer defects,
Six Sigma projects typically generate shorter cycle times,
increased capacity and throughput, lower costs and higher
revenues.
The Six
Sigma system is often described as DMAIC – Define, Measure,
Analyze, Improve, and Control. This methodology is deployed
and executed throughout organizations by trained individuals
achieving designations as Yellow Belts, Green Belts, and Black
Belts.
The Xavier
Consulting Group offers a comprehensive approach that incorporates
the proven DMAIC method. Participants will learn concepts,
tools and techniques to apply Six Sigma to their work. They
will see work in a whole new light. They will learn how to
share their ideas on what is happening in the process and
how to make it better.
FACULTY
Dennis
Evans, a quality process lead consultant with the Xavier
Consulting Group and Director of Quality Processes for several
years, is responsible for the improvement of quality within
several organizations. He has worked in this capacity with
such companies as DuPont, General Electric, and Procter &
Gamble. He is involved in a number of research areas for nonprofit
organizations dealing in the area of quality. Denny has spent
his 24-year career in the engineering field and is active
in training, lecturing and facilitating quality processes.
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