| Business
preparation comes through courses in math, science, and history
in school. , yet we’re not taught how to communicate
in a way that promotes cooperation? We’re taught English
and how to use it correctly, but not how to use it appropriately.
We’re not taught what to say when someone blames us
for something that is not our fault; how to sensitively deliver
bad news; how to coach instead of criticize; or how to tactfully
terminate one-sided conversations.
This
workshop teaches participants what to say when they don’t
know what to say. Practical language helps to prevent time
consuming mistakes and misunderstandings, quickly resolve
complaints and conflict and communicate effectively with just
about anyone, anytime, anywhere.
This
intensive program doesn’t rehash platitudes or waste
time on abstract theories. Instead, using real-life examples
from around the world, it discusses ideas that can be use
immediately professionally, socially and personally. |
| Who
Should Attend
HR
professionals, managers, and anyone who deals with difficult
people and situations.
Participants
will learn how to:
- Create
receptivity and rapport.
-
Reduce stress by keeping a positive perspective –
no matter what.
- Persuade
others to stop, listen, and see a specific point of view.
-
Keep from saying something regrettable.
-
Use techniques to handle regular hassles with humor vs.
harsh words.
-
Use specific methods to address complaints.
-
End arguments by focusing on solutions, not fault.
-
Choose battles wisely, knowing when to speak up and when
to keep quiet.
-
Keep bullies and rude people at a distance.
|
Faculty
Tammé
Quinn Grzebyk is a certified speaker/trainer in this
methodology developed by Sam Horn (author, speaker, consultant).
It has received excellent reviews from such diverse organizations
as the IRS, Hewlett-Packard, Honolulu Police and Young Presidents
Organization. Ms. Grzebyk is president of VerbalWise, LLC,
(an Organizational Development consulting firm specializing
in improving group dynamics to aid in more effective problem
solving and process improvement initiatives). Ms. Grzebyk
works specifically with corporate clients to affect the way
their audience feels, thinks and acts. She also helps companies
develop strong internal communications networks. She has served
in technology and marketing roles for various industries and
has presented to thousands of professionals and college students.
Ms. Grzebyk’s undergraduate studies in communications
and foreign languages are complemented by a master’s
degree in management. She has also served as the marketing,
public relations & alumni relations manager at the University
of Michigan’s Tauber Manufacturing Institute. |
